Privacy Policy

Update Date: September 18, 2025

Please read this policy carefully before using our applications or services. This privacy policy applies to all digital platforms, mobile applications, and related services operated by PT MAZMUR DUAPULUH TIGA.

Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you use our digital platforms, mobile applications, and services, and informs you about your privacy rights under Indonesian law.

1. Important Information and Who We Are

Data Controller

PT MAZMUR DUAPULUH TIGA is the data controller responsible for your personal data (referred to as "PT MAZMUR DUAPULUH TIGA", "we", "us" or "our" in this privacy policy).

Company Details:
• Name: PT MAZMUR DUAPULUH TIGA
• Address: Perumahan Puri Nirwana Jl. Suprapto Dalam Blok D No.7, KOTA BENGKULU, Bengkulu, Indonesia
• Business Activities: Digital platforms, telecommunications services, software development, data processing, and IT consulting services

Contact Details

If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact us at:

Email: hello@idb2b.com
Address: Perumahan Puri Nirwana Jl. Suprapto Dalam Blok D No.7, KOTA BENGKULU, Bengkulu, Indonesia

Complaints

You have the right to lodge a complaint with the relevant Indonesian data protection authorities. However, we encourage you to contact us first so we can address your concerns directly.

Purpose of this Privacy Policy

This privacy policy explains how we collect and process your personal data through:
• Our mobile applications and digital platforms
• Our telecommunications and IT services
• Our web portals and commercial digital platforms
• Communication with our company

Our services are intended for adults and businesses. We do not knowingly collect data from children under 17 years of age.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our platforms and become effective immediately. We encourage you to review this policy periodically.

2. The Data We Collect About You

Personal data means any information that can identify you as an individual. We may collect the following types of personal data:

Identity Data

Full name
Job title

Contact Data

Address
Email address
Telephone numbers

Financial Data

Bank account details
Payment information
Transaction records
Billing information

Technical Data

IP address
Browser type and version
Device information
Operating system
Usage data and analytics

Profile Data

Username and password
Service preferences
Feedback and survey responses

Usage Data

Information about how you use our services
Telecommunications usage patterns
Platform interaction data

Marketing and Communications Data

Your preferences for receiving marketing communications
Communication history

We also collect aggregated data for statistical purposes. This aggregated data does not directly identify individuals and is not considered personal data under Indonesian law.

We do not collect sensitive personal data such as religious beliefs, political opinions, health information, or biometric data unless specifically required for our telecommunications or IT services and with your explicit consent.

3. How We Collect Your Personal Data

We collect data through various methods:

Direct Collection

When you register for our services
When you complete forms on our platforms
During telephone or email communications
When you subscribe to our services or newsletters
When you provide feedback or contact us

Automated Collection

Through cookies and similar technologies on our digital platforms
Through our telecommunications infrastructure
Via usage analytics on our applications
Through performance monitoring tools

Third-Party Sources

Business directories and public records
Social media platforms (with your consent)
Our business partners and service providers
Payment service providers

4. How We Use Your Personal Data

We use your personal data for the following purposes:

Service Delivery

Purpose: To provide telecommunications services, digital platform access, and IT consulting
Legal Basis: Contract performance
Data Used: Identity, Contact, Technical, Usage data

Account Management

Purpose: To create and manage your accounts and subscriptions
Legal Basis: Contract performance
Data Used: Identity, Contact, Financial data

Customer Support

Purpose: To respond to inquiries and provide technical support
Legal Basis: Contract performance and legitimate interests
Data Used: Identity, Contact, Technical, Usage data

Service Improvement

Purpose: To analyze usage patterns and improve our services
Legal Basis: Legitimate interests
Data Used: Technical, Usage, Profile data

Marketing and Communications

Purpose: To send relevant service updates and promotional materials
Legal Basis: Consent or legitimate interests
Data Used: Identity, Contact, Marketing and Communications data

Legal Compliance

Purpose: To comply with Indonesian laws and regulations
Legal Basis: Legal obligation
Data Used: All categories as required by law

Fraud Prevention

Purpose: To detect and prevent fraudulent activities
Legal Basis: Legitimate interests
Data Used: Identity, Contact, Financial, Technical data

5. Marketing Communications

We may send you marketing communications about our telecommunications services, digital platforms, and IT solutions if:
• You have subscribed to our services
• You have consented to receive marketing materials
• We have a legitimate interest in marketing similar services to you

Opting Out

You can unsubscribe from marketing communications at any time by:
• Clicking the unsubscribe link in our emails
• Adjusting your preferences in your account settings
• Contacting us directly at hello@idb2b.com

6. Data Sharing and Disclosure

We may share your personal data with:

Service Providers

Cloud hosting services (Supabase, DigitalOcean)
Analytics providers (PostHog, Google Analytics)
Advertising platforms (Google Ads)
Application monitoring services (Sentry)
Payment processors
Telecommunications infrastructure providers

Business Partners

Authorized dealers and resellers
Technology integration partners
Joint venture partners

Legal Requirements

Indonesian government authorities when required by law
Law enforcement agencies for legitimate investigations
Regulatory bodies for compliance purposes
Courts and legal representatives as required

Business Transfers

Potential buyers in case of business sale or merger
Professional advisors during business transactions

All third parties are required to implement appropriate security measures and process your data only as instructed by us and in compliance with Indonesian law.

7. International Data Transfers

Some of our service providers may be located outside Indonesia. When we transfer your data internationally, we ensure:
• Adequate protection through appropriate safeguards
• Compliance with Indonesian data protection requirements
• Contractual commitments from recipients to protect your data
• Regular monitoring of international data processing activities

Countries where your data may be processed include the United States and other locations where our technology service providers operate.

8. Data Security

We implement comprehensive security measures including:

Technical Safeguards

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security updates and patches
Network security and firewall protection

Organizational Measures

Staff training on data protection
Access controls based on business need
Regular security audits and assessments
Incident response procedures

Physical Security

Secure data centers and office premises
Controlled access to systems and equipment
Environmental controls and monitoring

9. Data Retention

We retain your personal data only as long as necessary for:
• Service delivery: Duration of your subscription plus 7 years for business records
• Legal compliance: As required by Indonesian laws and regulations
• Dispute resolution: Until potential claims are resolved
• Legitimate business interests: Generally not longer than 7 years

Retention Periods by Data Type

Account information: Duration of relationship plus 7 years
Financial records: 10 years as required by Indonesian tax law
Communications: 3 years unless ongoing business relationship
Technical logs: 12 months unless required for security or legal purposes
Marketing data: Until you withdraw consent or 3 years of inactivity

10. Your Legal Rights

Under Indonesian data protection laws, you have the right to:

Access Rights

Request access to your personal data
Obtain a copy of your data we process
Understand how your data is being used

Correction Rights

Request correction of inaccurate data
Request completion of incomplete data
Update your personal information

Deletion Rights

Request deletion of your data in certain circumstances
Withdraw consent where processing is based on consent
Object to processing for direct marketing

Portability Rights

Request your data in a structured, machine-readable format
Transfer your data to another service provider

Objection Rights

Object to processing based on legitimate interests
Opt out of direct marketing communications
Object to automated decision-making

How to Exercise Your Rights

Contact us at hello@idb2b.com with:
• Clear identification of yourself
• Specific details of your request
• Preferred method of response

We will respond to legitimate requests within 30 days at no charge, unless the request is excessive or repetitive.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:
• Remember your preferences and settings
• Analyze website and application usage
• Provide personalized content and advertising
• Ensure security and prevent fraud

Types of Cookies We Use

Essential cookies: Required for basic functionality
Analytics cookies: Help us understand user behavior
Marketing cookies: Enable personalized advertising
Preference cookies: Remember your settings and choices

You can control cookies through your browser settings, though disabling certain cookies may affect functionality.

12. Contact Us

For questions about this privacy policy or our data practices:

PT MAZMUR DUAPULUH TIGA
Address: Perumahan Puri Nirwana Jl. Suprapto Dalam Blok D No.7, KOTA BENGKULU, Bengkulu, Indonesia
Email: hello@idb2b.com
Business Registration: PT MAZMUR DUAPULUH TIGA (Perseroan Perorangan)

13. Definitions

Personal Data: Any information relating to an identified or identifiable individual under Indonesian law.

Data Controller: PT MAZMUR DUAPULUH TIGA, which determines the purposes and means of processing personal data.

Data Processor: Third parties who process personal data on behalf of PT MAZMUR DUAPULUH TIGA.

Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

Legitimate Interests: The lawful basis for processing data when it's necessary for our business interests, while balancing your rights and freedoms.

This privacy policy complies with Indonesian data protection laws including Law No. 27 of 2022 on Personal Data Protection (UU PDP) and other applicable regulations.